Linda is a visually impaired rider who uses several transportation alternatives and relies on friends and her husband to take her places. Recently, her caseworker told her about ITNLehighValley. Linda signed up for membership and was looking forward to riding with ITNLehighValley.
On one occasion, Linda scheduled a ride for blood work. This happened to be the very first ride for a new volunteer driver, Donna. Linda and Donna chatted along the way and arrived safely at the blood lab. However, as Donna was pulling into the parking lot, another driver backed into Donna’s car. Donna remained calm, assisted Linda to the blood lab, and then took care of the fender bender. Linda said, “Donna made sure that I got to the blood lab. She thought of me first.”
When asked how ITNLehighValley compares to other transportation services, Linda said, “ITNLehighValley is available anytime, good for last minute rides, and is always accommodating to my schedule. I love to share stories with the ITN drivers who are always so gracious.” Linda also commented that, “ITNLehighValley provides me with a sense of security and serenity knowing that someone will be there to pick you up. I am so happy ITNLehighValley is here.”